![]() The soda was the best Ive had in 25 years: perfectly sweet and bubbly. They also have THE best soda pop machine, they dont skimp on the syrup like everybody else does. The stadium seating is great so that if people walk by or sit in front of you, your view isnt blocked. We enjoyed watching Zootopia, so glad I came to the theater to see it instead of waiting for DVD like I usually do. Not matter how nice the theater was, I will not be back. From the ticket sales counter, to the concessions, the staff acted distracted and like they didnt want to be there. I spent $75 dollars to bring the family here and you cant give simple small refills to my children? But youll give refill on a large adult order? The staff needs to go to customer service school and learn some manners. How do you not refill a kids pack? Bad policy. And when asked why, all I got was sarcasm and rude responses. They wouldnt refill the kids pack drink or popcorn. The concession had zero ice for drinks and it was a Tuesday night so not busy at all. The nicest thing about this place is the chairs. It just has more of a Hollywood blockbuster feel. I just wish they had built it with 16 theaters and a larger outdoor lighted area that would compare to the Regal Pinnacle 16 in Knoxville. Overall the Marquee Pinnacle 12 is very nice and by far the best movie theater in the Tri-cities. Older movies play in the smaller theaters. The theaters are progressively smaller as you go down each hall. Snacks are way over-priced compared to other theaters, but ticket prices are reasonable. I have bought many tickets in advance for the opening weekends of big movies. Seats are reserved when you purchase your assigned seat online or at the kiosks in the lobby. The power leather recliners are comfortable however, several are starting to show wear just 7 months since the theater opened. The MXC screens are just about 8 ft smaller than the Knoxville Imax screen. The lobby is extremely nice and well-designed. The theater is very nice and comparable to larger theaters, such as the Regal Pinnacle 16 in Knoxville. Very nice staff who are helpful with any questions.
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